Company
The Sting is a Dutch fashion brand with a legacy of 40 years, boasting over 150 stores and multiple online platforms, including The Sting, Costes, Cotton Club, and Hang Eleven. As the brand expanded, maintaining consistency across various digital interfaces became increasingly challenging.
Overview
The Sting is a multibrand fashion company with over 150 stores in the Netherlands, Belgium, and Germany, and operates four online stores: The Sting, Costes, The Cotton Club and Hang Eleven. The Sting caters to a diverse audience, primarily between 25 and 35 years old, but online analytics revealed that 50% of the users are over 45.
Methods used
Qualitative user research
Open card sorting
First-click tests
Design of a modular navigation
Parallel design
Responsive design
Use of inspiring images in the design
Comparative usability tests
A/B testing
Implementation modular system
The team
E-commerce managers
Front-end Lead
Front-end Developers
Customer Experience
Data Analyst
User Researcher & UX Designer
Problem Statement
The Sting faced significant challenges with its online navigation. The previous navigation system, which was based on gender selection had been changed to a category-based system a year earlier. However, with the planned introduction of eight new brands, the need for a more intuitive and inspiring mobile menu became critical. The existing menu was cluttered and confusing, leading to a poor user experience and lower engagement rates.
Outcomes
A comprehensive research and design process was undertaken to address these issues. This involved qualitative user research, open card sorting, and first-click tests to understand user behavior and preferences.
The insights gathered led to the development of a modular and layered navigation system. The new design incorporated personalized navigation based on gender, intuitive categorization, and the use of inspiring images.
Results
The new navigation system was tested through comparative usability tests and A/B testing. The results were overwhelmingly positive. Users found the personalized and layered approach more user-friendly, leading to faster product discovery and increased engagement. The implementation of the new navigation system improved the overall user experience, making it easier for users to find what they were looking for and to be inspired by the brand offerings